Below you will find some FAQs from our customers before purchasing the theme.
If you have any other questions, please send them to bonnitashops@gmail.com .
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- Questions before buying
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Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we are not available, please email us and we will reply within 2-4 hours.
Questions before buying
What materials do you use for your jewelry?
All of our jewelry is made with high-quality materials such as sterling silver, 14k gold, and certified gemstones to ensure durability and beauty.
Do you offer a warranty on your products?
Yes, we offer a 30-day satisfaction guarantee on all our jewelry, covering manufacturing defects or damage occurring prior to delivery.
How can I find out my ring or bracelet size?
On our website you will find a detailed guide to measure your size correctly at home using simple and practical methods.
Do you ship internationally?
Yes, we ship to many countries around the world. Shipping costs and times vary depending on destination.
How can I track my order?
After making your purchase, you will receive an email with a tracking number. You can use this number on our website to check the current status of your order.
Is it safe to buy from your online store?
We use SSL encryption technology to protect your personal data and credit card information.
Do you accept returns or exchanges?
We accept returns and exchanges within 14 days of receiving your order, as long as the items are in their original condition and with the appropriate packaging.
Questions after purchasing
How long will it take for my order to arrive?
Delivery time depends on delivery location and shipping method selected at checkout. Orders are generally processed within 24-48 hours and delivery times can vary from 3 to 7 business days.
How can I return an item?
To return an item, please notify your intention via our contact page, which can be found in the side menu of our website. Once you have notified your intention to return the item, the refund will be processed within 24-48 hours of notification. You will find a form to fill out and instructions for sending the item back to our store in the same section.
Can I exchange an item after I have received my order?
Yes, we do offer exchanges in certain cases. Please contact us with your order details and the item you wish to exchange, and we will guide you through the process. Contact us at: bonnitashops@gmail.com
How can I care for and maintain my new jewelry?
Each purchase includes specific recommendations for the care of your jewelry. We recommend avoiding contact with water and chemicals and storing your jewelry in a dry and soft place.
What warranty do your products have?
We offer a quality guarantee on all our products against manufacturing defects for a period of one year from the date of purchase.
Can I cancel my order after I have placed it?
If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they have been shipped.